Job Description
Pay: $23.25–$24.00 per hour
## Job Description
EPIQ Logistics is a proud Amazon Delivery Service Partner that values safety, teamwork, reliability, and strong daily performance. We are looking for an experienced Amazon DSP Dispatcher who knows Amazon delivery operations, understands driver support, and can help keep each delivery day running smoothly from start to finish.
## Position Overview
As a DSP Dispatcher, you will be an important part of the team behind the scenes, helping drivers stay on track, routes move efficiently, and daily performance goals get met. This role is perfect for someone who enjoys problem-solving, communicating with drivers, making quick decisions, and keeping operations organized in a fast-paced environment.
We are looking for someone who can lead with confidence, stay calm under pressure, and help create a supportive and high-performing work environment.
## Key Responsibilities
Oversee daily dispatch operations and help ensure route launches are completed smoothly and on time
Monitor driver progress throughout the day using Cortex
Provide real-time support to drivers, including rescues, reassignments, and troubleshooting
Track and manage key performance metrics, including DCR, POD, EOC, safety, and on-time dispatch
Coordinate rescue plans and make route adjustments when needed
Communicate directly with Amazon OTR leadership regarding operations and performance
Ensure all team members follow company policies and Amazon standards
Assist with driver coaching, accountability, and performance improvement
## Requirements
Prior Amazon DSP dispatch experience is required
Strong knowledge of Amazon Flex, Cortex, and delivery performance metrics
Excellent communication and leadership skills
Ability to multitask and stay organized in a fast-paced environment
Strong problem-solving and decision-making abilities
Availability for weekends and flexible shifts
Proficiency with computers, data tracking, and operational monitoring
## Compensation & Benefits
Competitive hourly pay
Performance bonuses
Paid time off
Health benefits, if applicable
Growth opportunities within the company
Job Types: Full-time, Part-time
## Benefits
Health insurance
Paid time off
Work Location: In person
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