Job Description

Job Title

Assists patients with menu selections and meal service based on the physician-ordered diet parameters.

Responsibilities

Receives and responds to phone calls regarding patient and guest meal orders. Maintains and documents food preferences, diet orders and food allergies. Collaborates with assigned nursing units to enhance the patient experience. Assembles patient meal trays based on menu selections made in compliance with the patients dietary requirements and restrictions. Assists with patient/guest satisfaction initiatives. Resolves, refers, and/or reports service quality issues as appropriate. Ensures that patient meal process is completed in accordance with time expectations. Helps patients to make menu selections that comply with their dietary requirements and restrictions.

Competencies

ACCOUNTABILITY, ACCURACY - FOOD SERVICE, CUSTOMER SERVICE, HAND HYGIENE, KITCHEN SANITATION - STAFF, MEAL DELIVERY, PATIENT AND FAMILY CENTERED CARE, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements

High School Diploma or Equivalent (Required)

Additional Job Information

Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: One (1) year customer service related experience.

Working Conditions and Physical Requirements

Bending and Stooping = 60%

Climbing = 20%

Keyboard Entry = 60%

Kneeling = 20%

Lifting/Carrying Patients 35 Pounds or Greater = 0%

Lifting or Carrying 0 - 25 lbs Non-Patient = 60%

Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%

Lifting or Carrying > 75 lbs Non-Patient = 0%

Pushing or Pulling 0 - 25 lbs Non-Patient = 60%

Pushing or Pulling 26 - 75 lbs Non-Patient = 40%

Pushing or Pulling > 75 lbs Non-Patient = 0%

Reaching = 60%

Repetitive Movement Foot/Leg = 0%

Repetitive Movement Hand/Arm = 60%

Running = 0%

Sitting = 40%

Squatting = 0%

Standing = 60%

Walking = 60%

Audible Speech = 60%

Hearing Acuity = 60%

Smelling Acuity = 60%

Taste Discrimination = 60%

Depth Perception = 60%

Distinguish Color = 60%

Seeing - Far = 60%

Seeing - Near = 60%

Bio hazardous Waste = 60%

Biological Hazards - Respiratory = 60%

Biological Hazards - Skin or Ingestion = 60%

Blood and/or Bodily Fluids = 60%

Communicable Diseases and/or Pathogens = 60%

Dust = 40%

Gas/Vapors/Fumes = 40%

Hazardous Chemicals = 40%

Computer Monitor = 60%

Domestic Animals = 20%

Extreme Heat/Cold = 40%

Fire Risk = 40%

Moving Mechanical Parts = 60%

Needles/Sharp Objects = 40%

Potential Electric Shock = 40%

Wet or Slippery Surfaces = 60%

Shift: Days

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net.

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