Lead HVAC Service Technician Lead HVAC Service Technician About the Role Kalamazoo Mechanical, Inc. is seeking a senior-level commercial HVAC/R technical leader to elevate our service team's performance, training, and culture. This is a working leadership role — not a desk job. You'll be the go-to technical authority , mentor, and coach for our service technicians while still staying connected to real-world field conditions. You will directly shape technician skill development, service quality, customer experience, and long-term team strength. This salaried role is the link between leadership and the field. Core Responsibilities Technical Leadership & Field Support Serve as the highest-level technical resource for diagnosing and resolving complex HVAC/R issues Provide real-time troubleshooting support when technicians are stuck Consult on repair vs. replace decisions with technicians, sales, and leadership Troubleshoot anything and everything — RTUs, chillers, boilers, hydronics, controls, refrigeration Provide technical consultation to construction and fast-track teams to overcome field challenges Training, Coaching & Mentorship Train and mentor service technicians through: Ride-alongs 1:1 technical coaching sessions Real-world, on-the-job training Maximize learning through live jobs , not classroom-only training Identify skill gaps and proactively address them Foster technician confidence, accountability, ownership, and professionalism Team Development & Culture Ensure team cohesion, alignment, and morale Foster and sustain a strong customer service culture Model professionalism, craftsmanship, and safety excellence Participate in call monitoring and feedback to improve service quality Actively set the tone for a lean, high-performance service team positioned for growth Hiring & Capability Assessment Participate in interviewing, testing, and evaluating new service technician candidates Accurately assess technician capabilities and skill levels Provide input on hiring, promotions, and development pacing Cross-Functional Collaboration Coordinate with: Dispatcher, Admin & Office Team Project Managers Leadership team Consult on system design, serviceability, and long-term performance implications Required Qualifications 10 years experience as a commercial service technician in HVAC/R Recognized technical expert within commercial HVAC/R Strong working knowledge of: RTUs, boilers, furnace/AC, AHU, pumps, fans Commercial refrigeration Web-based and standalone controls Engineering-minded problem solver who understands systems, not just components Exceptional troubleshooting ability under pressure History of teaching, coaching, and developing others, & natural desire to do so Strong communication skills — calm, clear, and respected Safety-conscious Clean driving record Preferred Experience & Traits Strong working knowledge of: Chillers, cooling towers Hot side food service equipment HVAC Installation & construction experience Compensation & Benefits Salaried Position: $115,000 – $135,000 (Equivalent to $55–$65/hr; final offer based on experience) Company vehicle Signing or Relocation bonus available and negotiable 401(k) with automatic 3% company contribution (no employee contribution required) Profit sharing (historically 6%–9% of pay, paid annually) 100% employer-paid health insurance HSA & FSA options Paid time off No on-call obligation Employee referral program Compensation details: 115000-135000 PIc11a7fd4e0de-25448-40160066
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