Job Description

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Inside Medical Device Sales, Urology

Are you looking for a career that will make a positive contribution to patients? At Bravida Medical, our standards for in-home patient care are moving the needle in mail order medical supplies. We want employees that will shine in a patient-focused progressive environment. If you are an active listener, confidant, and problem-solver, who enjoys speaking with a variety of people, Bravida Medical is a fit.

As an Inside Sales Representative you'll be at the heart of our call center operations delivering premium customer service on every call. You will be responsible for increasing revenue by responding to customer inquiries, while using company resources, policies, and procedures to provide complete, accurate information.

What we can offer you:

• Attractive incentives
• Monthly commission for sales
• A guaranteed rate $19-$20/hr
• Monday through Friday schedule
• Luxury office environment
• Supportive team
• Potential for (earned) hybrid schedule
• Benefits including paid holidays, PTO and more

Responsibilities

• Be accountable for selling and promoting our products to patients from inbound/outbound lead sources and contributing to Bravida Medical sales and profit goals.
• Engage in an education-based sales focusing on product features and benefits to meet a patient's needs. No hard sales tactics.
• Handle inbound and outbound calls to ensure patient satisfaction, troubleshoot new and existing patient questions, sell products, collect insurance information, and explain insurance coverage to patients
• Responsible for meeting predetermined monthly goals

• Meet and exceed customer expectations by sustaining regular contact and building superior relationships with patients in the sales cycle

• Document calls in online record keeping system
• Enter customer orders in online CRM system
• Maintain a strong understanding of medical documentation, insurance requirements and company procedures.

• Follow all Medicare, Medicaid, HIPAA, and private insurance regulations and requirements
• Maintain a high degree of confidentiality to protect patient information
• Maintain regular, predictable and consistent attendance to meet the needs of the department
• Demonstrate team behavior and promote a team-oriented environment

Knowledge, Skills, and Abilities

• 2yrs Inside Sales experience required (Healthcare or Insurance ideal)
• Strong closing skills - overcome objectives and problem solving to complete sale
• Must be self-driven, goal-oriented, and capable of managing a diverse range of responsibilities to achieve monthly sales targets
• Must have excellent telephone customer service
• Strong communication skills, persuasiveness and active listening skills
• Must be able to relate and show compassion to elderly patients
• Medical industry knowledge beneficial
• Must be computer literate, MS Office, web based CRM and phone system
• Positive perspective, approachable and empathetic

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