Objectives On completion of this tutorial, you will be able to:

• Define operational resilience (OR)
• Identify the key drivers of the need to address operational resilience
• List the regulatory approaches to addressing operational resilience
• Recognize how requirements to address operational resilience vary from jurisdiction to jurisdiction
• Recall how banks are required to address and demonstrate that they will be able to deliver critical services when unexpected events occur

Tutorial Overview Operational resilience is the ability of a financial institution, and the financial services sector as a whole, to identify and prepare for, respond and adapt to, recover and learn from operational disruption. This tutorial defines OR and looks at regulatory initiatives in the area. Prerequisite Knowledge Operational Risk - An Introduction Tutorial Level: Intermediate Tutorial Duration: 50 minutes