Objectives
On completion of this tutorial, you will be able to:

• Recognize the advantages of transferring ownership of late stage problem credits to the recovery team and the actions required immediately following transfer
• Identify the account strategies that may be adopted for managing late stage problem credit customers
• Recognize the types of decision that may need to be made by recovery staff

Tutorial Overview
This tutorial focuses on late stage problem credit management. This encompasses customers classified as problem (late stage) and nonperforming as well as defaulted customers. The first topic covers the actions to be taken following transfer of ownership to the recovery team, possible account strategies and the factors that influence the assessment, and the account planning and implementation process. The second topic describes the various account strategies - including providing support, restructuring, and debt forgiveness - in more detail. The final topic sets out some of the decisions, credit and noncredit, that must be made during the recovery process and the factors that influence decision-making.

Prerequisite Knowledge
Problem Credit Management - Early Stage Problem Credits

Tutorial Level: Intermediate
Tutorial Duration: 60 minutes