Objectives On completion of this tutorial, you will be able to:

• Define chatbots and identify their key characteristics and advantages
• List the applications of chatbots in finance and identify their limitations

Tutorial Overview Chatbots are an increasingly important customer experience management tool that can help lower costs and improve service. However, they are not appropriate for all use cases and are best suited to specific roles in finance. This tutorial provides a high-level overview of chatbots and the role that they can play in the customer experience. Prerequisite Knowledge A broad understanding of artificial intelligence and machine learning. Tutorial Level: Intermediate Tutorial Duration: 25 minutes