Objective On completion of this tutorial, you will be able to:

• Recognize that financial institutions offer many loan types
• List the different short-term lending facilities typically available
• Name some of the more common term loans
• Identify a mortgage and how it can differ to most other loans
• Define a lease
• List the various stages of the lending cycle
• Identify and manage problem loans

Tutorial Overview Consumer/retail credit products come in multiple guises, from short-term facilities such as overdrafts to much longer-term financing in the form of mortgages. The various forms of financing are distinguished not just by term but also by features such as whether the credit facility comes with security (collateral) attached. This tutorial describes the major credit product lines and the typical stages of the lending cycle. Prerequisite Knowledge Business of Consumer (Retail) Banking Tutorial Level: Introductory Tutorial Duration: 60 minutes