Objectives On completion of this tutorial, you will be able to:

• Distinguish between the different types of stakeholder that banks must manage and recognize the importance of managing these stakeholders
• Identify the crucial role played by the various regulatory stakeholders

Tutorial Overview Balancing the needs of shareholders, who are looking to maximize returns, with those of other stakeholders is notoriously difficult. However, ignoring stakeholder needs can have an adverse effect on company performance and, in extreme cases, lead to company failure. This tutorial describes the various stakeholders that banks must manage, the importance of managing their often conflicting expectations, and some of the strategies and techniques for stakeholder management in the context of credit risk. There is a particular focus on regulatory stakeholders, who are among the most important stakeholders from a bank's point of view - and an even more influential player since the financial crisis. Prerequisite Knowledge Credit Risk Management - Framework Tutorial Level: Intermediate Tutorial Duration: 60 minutes