Objectives On completion of this tutorial, you will be able to:

• Identify the customer classifications applied to performing and problem customers and how to minimize losses from problem credits
• Recognize the processes for identifying and managing problem customers, including use of the various early warning indicators
• Identify the account management process for recovery unit customer accounts

Tutorial Overview This tutorial provides an overview of problem credit identification and management. The first topic outlines the problem credit lifecycle and problem account classifications as well as the different management approaches that can be adopted as customer situations change. The second topic offers more detailed coverage on the identification and management of customers showing early warning signs, while the last topic covers the management of customers experiencing more significant problems. Prerequisite Knowledge Credit Risk Management - An Introduction Tutorial Level: Intermediate Tutorial Duration: 60 minutes