Objectives On completion of this tutorial, you will be able to:

• Recognize the process for identifying potential problem credits and the importance of data collection, collation, and interpretation in assessing such customers
• Identify the high level approaches that can be adopted for managing early state problem credits and the various elements that might be included in an account plan
• Differentiate between the customer-level and portfolio-level processes for managing problem credits and identify the role of recovery management

Tutorial Overview This tutorial focuses on early stage problem credit management, which encompasses customers classified as potential problem customers and problem (early stage) customers. It covers the identification and assessment of customers showing cause for concern as a result of them exhibiting one or more early warning signs and describes the high level approaches that can be adopted for such customers. This is followed by more detailed coverage of account strategies and plans and their implementation. Finally, the tutorial looks at the management processes applied at customer and portfolio level as well as the requirements for the transfer of customers to the recovery team if they are not rehabilitated or exited. Prerequisite Knowledge Problem Credit Management - An Introduction Tutorial Level: Intermediate Tutorial Duration: 60 minutes