Job Description

Exceptional Porter Team Members Needed

Encore Service Group was founded on the belief that healthcare and hospitality should go hand-in-hand, and it is our mission to make a lasting positive impression on every person we encounter. Encore service Group is 100% healthcare focused currently serving Michigan and Ohio. We provide non-emergency medical transportation, shuttle services, valet parking, service excellence consulting and coaching, parking/garage management and welcome desk/concierge services.

We are looking for detail oriented, energetic and compassionate team members for our valet team at UofM Hospital in Ann Arbor. These individuals should be dependable, open to feedback and have a positive mindset along with great communication skills. Background in hospitality preferred but not required.

Job Requirements:

• Must be responsible, reliable and punctual.
• Must be 18+ years old.
• Must have a valid driver's license, a clean driving record and be able to pass a background check and drug screen.
• The ability to walk, run and stand throughout the shift is also essential to this position, we must emphasize this is a physically active position, in ALL types of weather.
• Applicants must also have reliable transportation.
• Must submit proof/exemption of flu vaccination (2025) before first scheduled shift.

Job Duties include but not limited to:

• Report to work on time for all scheduled shifts ready to work.
• Greet all patients, guests and hospital staff in a friendly and courteous manner and address them by name whenever possible.
• Adhere to Encore Service Group uniform policy and maintain a well kempt and professional appearance.
• Team-Member is expected to wear his/her badge at all times.
• Park and retrieve guest's cars in a safe and courteous manner from garage/lane to off-site garage/parking lot (shuttle will transport you back and forth on campus and off when not parking or pulling vehicle).
• Ensure customers are receiving timely service.
• Wash the windshield on each car we park.
• Maintain a polite and professional demeanor at all times, regardless of the situation.
• Open doors and provide any assistance needed.
• Actively seek opportunities to exceed expectations.

If this sounds like you, please submit either your resume or a paragraph or two about yourself and your work history. Applications lacking this information will not be considered.

We look forward to hearing from you!

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