Job Description
Pie's mission is to empower small businesses to thrive by making commercial
insurance affordable and as easy as pie. We leverage technology to transform how
small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers,
and entrepreneurs who are driven by core values and operating principles
[ that guide every decision we make.
The Staff Business Systems Analyst is a Salesforce-centric role with broad
exposure to the platforms that power a modern insurance company. You'll be the
go-to expert for complex CRM challenges, a trusted partner to business
stakeholders across sales, service, and operations, and a collaborative teammate
who makes the people around you more effective. The split is roughly 60%
hands-on platform work and 40% stakeholder engagement—we need someone who's
excellent at both.
HOW YOU’LL DO IT
Salesforce Platform Ownership
* Administer, configure, and develop solutions across our Salesforce
environment.
* Maintain and evolve a mature Sales Cloud foundation with strong pipeline
instrumentation.
* Help architect and scale an emerging Service Cloud landscape.
* Provide end-to-end platform support, including:
- User support
- Data quality management
- Complex automation
- Custom development
Cross-Platform Integration
- Partner across systems that integrate with Salesforce, including:
- Zuora (billing and payments)
- Workato (integrations)
- Sage Intacct (ERP)
- Marketing Cloud
- Snowflake EDW
- Understand and monitor how data flows between systems.
- Troubleshoot integration and data sync issues when they arise.
Stakeholder Partnership
- Translate business needs into technical solutions.
- Translate technical constraints into clear business terms.
- Partner directly with key stakeholders, including:
- Sales leadership
- Service operations
- Finance
- Other cross-functional teams
- Build credibility and drive adoption through strong relationships and
consistent follow-through.
Requirements and Documentation
* Gather, analyze, and document requirements for enhancements and new
capabilities.
* Create clear specifications that internal or external developers can execute
against.
* Maintain durable documentation that supports future teammates and long-term
platform scalability.
Team Collaboration
* Work alongside our Zuora BSA and collaborate with contractors supporting the
broader platform ecosystem.
- Share knowledge and best practices across the team.
- Provide guidance to less experienced team members.
- Contribute to a collaborative team culture as the team grows and scales.
THE RIGHT STUFF
- High School Diploma or GED required; Bachelor's degree preferred.
- 12+ years of experience in business systems analysis, Salesforce
administration, or a related field.
* 5+ years experience in Salesforce across multiple orgs, with hands-on
experience in Sales Cloud and ideally Service Cloud.
* Salesforce Certified Administrator and Platform Developer I required;
Advanced Administrator preferred.
* Experience in billing platforms, ERPs, marketing automation, data warehouses,
or iPaaS tools.
The use of AI in Application Review: To support a fair, efficient, and
consistent hiring process, we use AI-powered tools to assist in the initial
screening of applications. These tools help us identify qualifications and prior
work experiences that align with the requirements of the role. We may also use
AI assistant video tools during interviews to support note-taking and candidate
evaluation. All AI-powered outputs are still subject to human oversight and
decision-making at multiple stages of the process. By submitting your
application, you acknowledge and consent to Pie utilizing these AI technologies
to assist in our evaluation process.
Base Compensation Range
$130,000—$175,000 USD
COMPENSATION & BENEFITS
- Competitive cash compensation
- Comprehensive health plans
- Generous PTO
- Future focused 401k match
- Generous parental and caregiver leave
- Our core values [ are more than just a
poster on the wall; they’re tangibly reflected in our work
Making every part of working with us "Easy as Pie" - including our offer
process. When we find someone we'd like as a Pie-oneer (a member of our team),
we move quickly to put together a fair offer based on your skills, experience,
location, and compensation expectations.
Each year Pie reviews company performance and may grant discretionary bonuses to
eligible team members.
LOCATION INFORMATION
Unless otherwise specified, this role is remote. Remote team members must live
and work in the United States (territories excluded) and have access to
reliable, high-speed internet.
ADDITIONAL INFORMATION
Pie Insurance is an equal opportunity employer. We do not discriminate on the
basis of race, color, religion, sex, sexual orientation, gender identity,
marital status, age, disability, national or ethnic origin, military service
status, citizenship, or other protected characteristic.
Pie Insurance participates in the E-Verify program. Please click here
[
here [ and here
[ for more
information.
Pie Insurance is committed to protecting your personal data. Please review our
Privacy Policy [
Safety First: Pie Insurance is committed to your security during the recruitment
process. We will never ask you for credit card information or ask you to
purchase any equipment during our interview or onboarding process.
Pie Named to 2025 America's Best Startup Employers
[
Pie Insurance 2025 State of Workplace Safety Report
[
#LI-REMOTE
#BI-REMOTE
Job Tags
For contractors, Work experience placement