Job Description
Position: Salesforce Administrator
Compensation: Pursuant to Colorado regulations, if this job is performed in Colorado, the salary range is $90,000 to $110,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.
Summary As the Salesforce Administrator, you will be the primary owner of the Cardinal Salesforce Sales and Service Cloud ecosystem, driving the configuration, support, and success of our technical operations. You will bridge the gap between business requirements and technical execution, ensuring our Salesforce instance is optimized to improve the efficiency, productivity, and security of our communities. This role is perfect for a proactive problem-solver who enjoys leveraging cutting-edge automation and AI to streamline complex workflows.
Responsibilities (Including but not limited to)
- System Configuration: Independently perform all configuration tasks using standard Salesforce tools, including custom objects, fields, lightning record pages, validation rules, approval processes, reports, dashboards, and advanced Flow Builder (Screen, Record-Triggered, Autolaunched, and Scheduled).
- Cloud Management: Oversee Service Cloud (Service Console, Case Management, Communities, SLAs, and Knowledge) and Sales Cloud (Opportunities, Assets, Contacts, and Accounts) to support diverse departmental needs.
- Agentforce: Experience with Agentforce, AI and automation tools to boost team efficiency, optimize operational processes, and eliminate manual bottlenecks.
- Release & QA: Manage the full release lifecycle, including managing changesets, performing rigorous testing, and conducting QA to ensure seamless deployments.
- User Support & Training: Act as the primary point of contact for Salesforce issues, providing documentation and training to ensure Team Members can effectively utilize the platform.
- Continuous Improvement: Research and recommend system enhancements or upgrades to solve work order requests and achieve long-term management goals.
- Collaboration: Develop strong working relationships with Cardinal business stakeholders to align Salesforce capabilities with business strategy.
Qualifications - Minimum of 2-3 years in a Salesforce configuration or administration role
- Salesforce Certified Administrator or similar certification is required.
- Deep knowledge of Salesforce Flow, Service Cloud, and Sales Cloud. Experience with helpdesk ticketing systems (e.g., SolarWinds, ServiceNow) is a plus
- Proven ability to utilize AI tools to increase both individual and team productivity.
- Independent, sound decision-making skills with the ability to explain complex technical solutions in non-technical terms.
- Exceptional written and verbal communication skills with a strong focus on customer service.
- Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
- Ability to embody the Cardinal Culture and Cardinal Core Values every day.
WORK ENVIRONMENT The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is frequently required to stand; walk; reach with hands and arms, and stoop, or squat. The Team Member is often required to sit. The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Regular local travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Job Tags
Work at office, Local area