Job Description

Sales Support Manager - Customer Support

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Sales Support Manager - Customer Support

What We Believe In

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your Role and Responsibilities

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.

The work model for the role is: Onsite in Florence, SC

You will be mainly accountable for:

• Proactively communicates with customers and internal functions to guarantee customer satisfaction by providing all relevant information including order status updates; Process customer orders in a timely manner to drive customer satisfaction and support on time delivery.
• Review and work with customers to ensure that the incoterms are correct, and orders are processed accurately, per the quoted terms; Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
• Establish, build, and maintain long-term internal and external customer relationships to increase customer satisfaction; Utilize ABB's tools and processes, including order entry (Spine / SAP), invoicing system (SAP), and SOM.
• Own the order management cycle from receipt of order through commission and post-delivery customer support, ensuring specifications and commercial contractual requirements are fully met; Provides appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.) to ensure on time delivery.

Qualifications for the Role

• Bachelor degree PLUS minimum 2 years of experience, OR Associate degree PLUS minimum 4 years experience OR HS diploma/GED PLUS minimum 6 years experience.
• Strong knowledge of Microsoft programs: Excel, Word, Power Point, and Outlook.
• Great communication skills (oral and written).
• Knowledge of ABB systems, SPINE, SAP, SOM, would be a plus.
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.
• This role does not include relocation.

More About Us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website.

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

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