Job Description
JOB SUMMARY
Assists in planning and execution of meetings and special events. Position
assists in the implementation of departmental strategies. The position has
responsibility for assisting in the execution of all property events with a
seamless turnover from sales to operations and back to sales where appropriate.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the event management, food
and beverage, sales and marketing, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 1 year
experience in the event management, food and beverage, sales and marketing, or
related professional area.
CORE WORK ACTIVITIES
Assisting in Managing Meetings and Special Events Operations and Budgets
- Researches and analyzes new products, pricing and services of competition.
- Assists in apprising property of all groups that will impact property
operations.
• Assists in execution of event management strategy that is aligned with the
company’s business strategy and leads its execution.
• Conducts daily walk-through of banquet floor to help ensure client
satisfaction and quality standards.
Managing Profitability
• Assists in developing working relationships with outside vendors and
establishing prices and service agreements to enhance the event experience and
to increase additional revenue opportunities for the property as needed.
- Creates opportunities to upsell during event planning.
- Assists in managing department controllable expenses to achieve or exceed
budgeted goals.
Ensuring Exceptional Customer Service
• Creates an atmosphere in all event management operations areas that meets or
exceeds guest expectations.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service
levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Ensures employees understand expectations and parameters.
- Strives to improve service performance.
- Emphasizes guest satisfaction during all departmental meetings and focuses on
continuous improvement.
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest stays with
us, the experience stays with them. Attracting the world’s top hospitality
professionals who curate lifelong memories, we believe that everyone succeeds
when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of our
guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better than
the next. It is this foundation and our belief that our culture drives success
by which The Ritz Carlton has earned the reputation as a global brand leader in
luxury hospitality. As part of our team, you will learn and exemplify the Gold
Standards, such as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work you do and
who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.
Job Tags
Full time, Worldwide