Job Description

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LOOKING FOR TWO REPS:

One to be based in Orlando, FL One to be able to work: 7:00 am - 4:00 pm PST Position Summary This position reports to the Customer Service Supervisor/Manager. To provide courteous, efficient and technical-based customer service to all clients and their customers. To represent ServicePower to the best of their ability, in accordance with our line of products and services. Essential Functions - Daily Answer technical and/or customer service phone calls daily in whatever queue is assigned to them to assist product end-users and servicers Handle tickets (JIRA) and address/manage their statuses for proper customer follow up Perform assigned project work that requires day to day follow up e.g. parts management, RA process Perform assigned dispatch duties as assigned, including the related dispatch management Provide technical support, troubleshooting, pre-sales questions and placing part orders as assigned to product end-users, servicers and internal staff as needed. Essential Functions - Periodic Attend staff meetings on a weekly basis Provide technical assistance for escalated dispatch issues Perform project work as assigned Attend periodic manufacturer product training for new and existing products Position Requirements Years of experience: 3 year minimum experience in Customer Service, or 2 year CS and 1 year Product Support, in a Call Center environment: Major Appliance (MA) or Consumer Electronics (CE) experience a plus. Education and/or certifications required: High school diploma; college courses a plus; appliance technical training certificates preferred Technical skills: PC skills including but not limited to MS Office Suite; web-based applications, ACD phone system, e-mail based helpdesk ticketing system, general technical and mechanical understanding. General knowledge of: Customer Service and Technical Support,Warranty Claims Processing and Dispatch Services in the Field Service Industry preferred Supervisory responsibilities: none Success factors: Excellent Verbal and Written skills, Multi-Tasking, Interpersonal skills, Attention to detail and follow-up, Ambitious and a Self-Starter, Technical problem solving skills Travel: 5% Seniority Level Mid-Senior level Employment Type Full-time Industries Software Development #J-18808-Ljbffr ServicePower

Job Tags

Full time

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