Job Description

Customer Service Specialist

The State Personnel System is an E-Verify employer. Requisition No: 868107 Agency: Commerce Working Title: Customer Service Specialist Pay Plan: Career Service Position Number: 40045033 Salary: $43,308.00 Posting Closing Date: 07/03/2026 JOB TYPE: FULL TIME / Career Service POSITION LOCATION: Fort Pierce, FL (relocation benefits are not available for this position)

Your Specific Responsibilities:

• Conduct outreach and assessment services to Migrant and Seasonal Farm Workers in the areas where they live, work, and congregate.
• Determine employment needs through interviews.
• Discuss services available through the One Stop Career Centers.
• Provide information and assistance consistently with their needs related to benefits, training, labor market information and supportive services.
• Make available, and distribute concise written documents, informing workers of their rights under State and Federal Statutes and Regulations.
• Advise MSFW's of the Worker Complaint System.
• May assist in conducting Prevailing Wage Surveys.
• Interview applicants and refer to available job openings and other support services as appropriate.
• Assist other professional staff in identifying and extending services to MSFW's in need of job referral, intensive counseling, guidance or other specialist services.
• Conduct job development for MSFW applicants.
• Act as the liaison between MSFW customers and One Stop Career Center management regarding services, complaints and requested information.
• Serve as liaison between the One Stop Career Center and agencies or organizations that represent and or assist MSFW customers.
• Collaborates with the Farmworker Career Development Program to share resources and provide workforce services in a coordinated, seamless and customer friendly manner.
• Coordinates One Stop Career Center services with these agencies and organizations.
• Record information, maintain records and prepare reports related to MSFW activity.
• May assist in conducting prevailing wage surveys.
• Perform other related duties as required in a "seamless" service delivery area including branch office, itinerant location or out stationed sites.

Required Knowledge, Skills, and Abilities:

• Must be from a MSFW background; and or speaks the predominant language of the local MSFW workforce, i.e., Spanish and or be racially or ethnically representative of the MSFW's in the service area.
• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
• Knowledge of the basic principles of counseling and case management.
• Working knowledge/experience using Microsoft applications.
• Skilled in group presentations or workshop instruction and or facilitation.
• Ability to promote and market Career Center services.
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
• Ability to work effectively as part of a team.
• Ability to utilize problem solving techniques.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to conduct effective interviews.
• Ability to listen effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to work independently by planning, organizing, and coordinating work assignments.

Qualifications:

• As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
• Minimum: Must become certified as a Workforce Development Professional (Tier 1) within one (1) year of appointment
• Required to travel within the LWDA and must furnish own transportation.
• Preferred High School Diploma 3-5 years prior Social Service-Customer Service experience
• May be required to travel to other locations for meetings.
• Bilingual with the ability to speak, read, and write fluently in English and Spanish

Our Organization and Mission:

FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. In collaboration with our partners, we salute our nation's veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service 711.)

The Work You Will Do:

This is professional interviewing and outreach work in a One Stop Career Center providing employment services to Migrant and Seasonal Farm Workers (MSFW). Must be bi-lingual (English/Spanish) to communicate with Migrant and Seasonal Farm Workers in their predominate language.

The Difference You Will Make:

You will provide direct workforce services to career seekers through placement services, and referral to supportive services based upon needs determined. FloridaCommerce is a fast-paced working environment in which critical thinking and prioritizing are a must.

ADA REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be used to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; talk or hear. The employee is occasionally required to reach with hands and arms; balance, stoop, or kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

ENVIRONMENTAL FACTORS:

Work environment characteristics described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. This job operates in a fast-paced office environment with high public contact, extensive phone and computer usage. This role routinely uses standard office equipment such as phones, computers, photocopier, filing cabinets and fax machines. While performing the duties of this job, the employee is usually exposed to weather conditions.

TRAVEL REQUIREMENTS:

Generally, travel requirements of less than 25%. Travel to multiple worksites and occasional out-of-town travel to attend standard trainings that may be local, in state or out of state. Must have reliable transportation, a valid driver's license, auto insurance and be insurable under the CSRC policy.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with FloridaCommerce's Vision and Mission, the employee:

• Furthers Florida's economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

Where You Will Work:

Fort Pierce, often called the Sunrise City, has been the hub of St. Lucie County, Florida for over 100 years. Situated on the "Treasure Coast," named after the famed sinking of a Spanish treasure fleet in 1715, Fort Pierce is one of the oldest communities on the east coast of Florida. Incorporated in 1901, the city grew from 300 pioneers to over 45,000 residents today and encompasses approximately 31 square miles. Our city is a diverse, yet neighborly, community that embraces both the richness of our heritage and the promise of the future. In Fort Pierce, you'll find a historic, small-town lifestyle in a picturesque slice of paradise, with miles of unspoiled shores. Fort Pierce is one of Florida's best-kept secrets -- a place with fascinating research centers and museums, excellent community services, and a wealth of cultural and recreational attractions.

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