Job Description

Job Description

Job Description

The Concierge/ Front Desk Admin plays a vital role in creating a welcoming environment for patients while efficiently managing scheduling, communication, and administrative tasks. Reporting to the office manager and working as part of a small front desk team, this position supports multiple departments in a dental office setting. Utilizing software tools such as Electronic Health Records (EHR), appointment scheduling systems, and billing platforms, the Front Desk Admin ensures smooth operations during business hours and fosters seamless patient interactions.

Responsibilities

• Greet patients warmly and ensure a positive first impression
• Schedule, confirm, and manage multiple appointment types including emergency walk-ins, specialist consultations, and routine check-ups
• Handle phone calls, emails, texts, and in-person communications promptly and professionally
• Assist patients with efficient check-in and check-out procedures
• Maintain organized and accurate patient records with attention to detail
• Process billing and payments using designated platforms
• Help keep the reception area clean, professional, and welcoming
• Perform data entry and customer service tasks to support daily operations

Required Qualifications

• Proficiency with Electronic Health Records (EHR) and appointment scheduling software
• Experience with Microsoft Office applications
• Strong customer service and data entry skills
• Excellent multitasking and organizational abilities
• Effective communication skills and strong attention to detail

Preferred Qualifications

• At least 1 year of experience in administrative support
• Experience working in a dental office environment

West Valley Implant Dental Practice is a friendly, patient-focused dental practice dedicated to providing top-quality care. We're looking for a reliable, compassionate, and detail-oriented person to join our team!

Company Description

West Valley Implant Dental Practice is a friendly, patient-focused dental practice dedicated to providing top-quality care. We're looking for a reliable, compassionate, and detail-oriented person to join our team!

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