Job Description

Computer Operator Specialist (On-Site)

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It's our promise to you.

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups.

Intact's Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

We currently have an opportunity for a Computer Operator Specialist to join our IT team based on-site in our Needham, MA office. This opportunity is ideal for someone early in their IT career who has a foundational technology background and wants to apply and expand those skills in a production operations environment. You will gain hands-on experience supporting critical systems while learning how to assess impact, prioritize work and respond effectively to operational issues.

Some of the Computer Operator Specialist responsibilities include but are not limited to:

• Monitor production systems and scheduled jobs across multiple platforms.
• Investigate job failures and system alerts, assess impact, and take appropriate action.
• Follow documented procedures while applying critical thinking to non-standard situations.
• Escalate issues to the appropriate teams when needed and communicate clearly during incidents.
• Execute production tasks such as job restarts, calendar updates, and recovery actions.
• Monitor automated scripts that validate the availability of web-based applications.
• Respond to alerts for infrastructure systems, including remote UPS and environmental monitoring.
• Complete daily shift handoffs, checklists, and operational documentation.
• Support and monitor local and remote data center infrastructure and security systems (local and remote).
• Contribute to operational improvements, documentation updates, and team projects.
• Provide on-site support. Regular shift hours: 2:00 PM 10:30 PM Monday Friday. Participation in after-hours, weekend, or holiday support as needed as part of a team rotation.

The expertise you bring:

• Some technology background or experience such as:
• IT related education or coursework
• Certifications or self-directed learning
• Internships, labs, or hands-on technical roles (help desk, operations, support, etc.)
• Strong critical thinking and troubleshooting skills
• Ability to prioritize tasks and make sound decisions in a production environment
• Clear written and verbal communication skills
• Willingness to learn new tools, processes, and technologies
• Reliability and attention to detail during operational tasks
• College degree in IT or related field preferred.

Helpful but not required:

• Familiarity with job scheduling, monitoring tools, or scripting concepts
• Exposure to data center, infrastructure, or cloud environments
• Experience working in a 24x7 or operational support setting
• Azure Cloud experience

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $68,000 - $96,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $86,000 - $100,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.

Why choose Intact:

We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what's right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you:

Our Values are foundational to our success at Intact. You'll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

Job Tags

Full time, Internship, Work at office, Local area, Remote work, Monday to Friday, Flexible hours, Shift work, Weekend work

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