Job Description
Salary Range: $88,854.00 (Min.) - $115,509.00 (Mid.) - $142,166.00 (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency
created by the state of California to provide health coverage to low-income Los
Angeles County residents. We are the nation’s largest publicly operated health
plan. Serving more than 2 million members, we make sure our members get the
right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los
Angeles County's vulnerable and low-income communities and residents and to
support the safety net required to achieve that purpose.
JOB SUMMARY
The Business Analyst III facilitates business process improvement via the
methodical investigation, analysis, review and documentation of functional
business specifications. This position manages the requirements development
process through the elicitation, analysis, specification and verification of
multiple levels of requirements from an end-to-end perspective and supports the
ongoing management of the requirements. This position develops report and
analysis for the department. It is responsible in communicating and coordinating
with IT on a day-to-day department related efforts. The Business Analyst III
manages and coordinates the implementation and/or integration of products or new
features for clients including client training and provides subject matter
expertise (SME) and support of the department's inbound and outbound functions.
This position acts as mentor to Business Analysts I/ II.
DUTIES
Develop functional and user acceptance test plans and scenarios. Coordinate
functional and user acceptance testing by executing the testing strategy,
scheduling resources and tracking test performance. Perform data analysis to
support evaluation of system defects or to develop requirements for new
functionality; assist in various system trouble shooting and balancing and
correction efforts including analysis, verification and validation of issues and
fixes. Coordinate activities including on-time delivery, testing and production
moves.
Collaborate with I.T. on all department related efforts, including submission
of Service Requests and writing BRD's. Coordinate related data requests from
internal departments, and/or assist I.T. with definition of criteria. Delegate
data and reporting requests to business analysts. Facilitate collaborative
system and data design sessions with the user community, technical architecture
resources and development resources. Preparation of status updates to enterprise
for distribution and communication.
Work as a technical support and liaison to designated I.T. personnel to provide
testing, support and feedback on enhancement requests and regular
updates/releases; adhere to release schedules. Provide analytical support for
critical corporate initiatives including business function support for system
migrations and consolidations, significant business area process improvement
projects and complex product installations.
Demonstrate a high level of subject matter expertise in functional area to
bridge business requirements and I.T. solutions; provide technical direction and
ensure compliance with best practice solutions. Practice knowledge transfer and
foster change management as the organization changes and new skills are
required, focusing on team/individual development to be a valued contributor.
Participate and contribute on the development/ creation of data models and
interface design specifications. Support internal/ external stakeholder's
roadmap and audits as needed.
Oversee the business process support across multiple client engagements.
Communication with internal/ external stakeholders for department's submission
requirements. Review submission of data against established benchmarks and
coordinate correction and improvement efforts. Monitor timely and accurate
outbound data submission to state and federal recipients.
APPLIES SUBJECT EXPERTISE IN EVALUATING BUSINESS OPERATIONS AND PROCESSES.
IDENTIFIES AREAS WHERE TECHNICAL SOLUTIONS WOULD IMPROVE BUSINESS PERFORMANCE.
CONSULTS ACROSS BUSINESS OPERATIONS, PROVIDING MENTORSHIP, AND CONTRIBUTING
SPECIALIZED KNOWLEDGE. ENSURES THAT THE FACTS AND DETAILS ARE CORRECT SO THAT
THE PROJECT’S/PROGRAM'S DELIVERABLE MEETS THE NEEDS OF THE DEPARTMENT,
ORGANIZATION AND LEGISLATION'S POLICIES, STANDARDS, AND BEST PRACTICES. PROVIDES
TRAINING, RECOMMENDS PROCESS IMPROVEMENTS, AND MENTORS JUNIOR LEVEL STAFF,
DEPARTMENT INTERNS, ETC. AS NEEDED.
PERFORM OTHER DUTIES AS ASSIGNED.
DUTIES CONTINUED
EDUCATION REQUIRED
Bachelor's Degree
In lieu of degree, equivalent education and/or experience may be considered.
EDUCATION PREFERRED
EXPERIENCE
Required:
At least 5 years of successful experience in a quantitative role as a Business
Analyst, Data Analyst, Programming Analyst, Claims processing, encounter
processing.
SKILLS
Required:
Competent to work at the highest technical level of most phases of systems
analysis.
Excellent verbal and written communication skills.
Coaching, Mentoring and Teaching skills.
Teamwork-focused/collaborative work style.
Demonstrated ability to work successfully on large projects.
Problem solving skills evidenced by demonstrated results in past positions.
Ability to work under tight deadlines and handle multiple/detail-oriented tasks.
Ability to influence at all levels of the organization.
Proficient in Microsoft Office and Vizio.
Preferred:
Ability to work on other programs such as SharePoint and/ or OneNote
LICENSES/CERTIFICATIONS REQUIRED
LICENSES/CERTIFICATIONS PREFERRED
REQUIRED TRAINING
PHYSICAL REQUIREMENTS
Light
ADDITIONAL INFORMATION
Department Specifics:
Customer Solution Center Appeals and Grievances:
This position requires work after hours, on weekends, holidays, a hybrid remote
schedule, occasional flexibility in hours/shift in critical situations and work
on-call.
This position requires handling various caseloads and flexibility to adapt to
changing priorities which may include but not limited to redistributed work
assignments, team projects, and other priorities as assigned
Salary Range Disclaimer: The expected pay range is based on many factors such as
geography, experience, education, and the market. The range is subject to
change.
L.A. Care offers a wide range of benefits including
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
Job Tags
Work at office, Shift work, Weekend work