Need help?
This FAQ is here to help you quickly find answers to common questions about our internal processes, policies, and systems. If you’re unsure about how something works or where to find information, start here — it’s designed to make your work easier and clearer.
The Old Mutual Compliance Metaverse has been created to assist and guide you on your compliance journey. Here you will find content that will aid you in furthering your CPD knowledge, goals and reaching your CPD hours.
Please use this link to reset your password – https://oldmutualcompliance.net/my-account-5/lost-password/.
If you cannot enroll in a course, please ensure that you have not enrolled in the course previously. If you are still running into the issue, please email us with screenshots on support@oldmutualcompliance.net
Intuition courses are provided to us and hosted on the e-learning platform. Each course is unique and specially formatted for our LMS. Please follow the instructions below to complete the courses
- Once you have successfully, enrolled in the course and completed the course content and assignment, please scroll to the bottom of the page and click “NEXT”
- You will then be redirected to the course completion page. Please click complete course to complete the course.
- Once you have click the button, you will be redirected to the front page of the course where you will be asked to leave a review. Once you have reached this page, you will have completed the course and it will be marked as complete on your dashboard. After leaving your review, you will be allowed to download your certificate.
Navigate courses are created in-house by the Navigate team. Please follow the instructions below to learn how to complete a course.
- Enroll in the course and start learning as per normal.
- Once you have completed all the course content and quiz, you will presented with the screen below. Please click on the link to proceed. Each course has a unique link.
- Click on complete course on the page. This will make the course as complete on your dashboard and you will be redirect to the front page on the course to leave your review and download your certificate.