Objectives On completion of this tutorial, you will be able to:

• Identify how the emergence and growth of digitalization in banking led to the development of multichannel and omnichannel banking
• Recognize the business models that have emerged in banking as a result of digitalization and enabling legislation
• Identify the importance of cybersecurity and digital resilience in the implementation of digital banking processes

Tutorial Overview Digitalization - developing processes and changing workflows to convert analogue data and improve manual systems - has been hugely disruptive and transformative in many industries. Banking is no exception. This tutorial looks at how digitalization has evolved banking processes and how this has, in turn, influenced the development of new business models. Prerequisite Knowledge Banking - Primer Tutorial Level: Introductory Tutorial Duration: 60 minutes